Privacy Policy

We may collect the following types of information.

Account and business information

When you register for or use AudioOffice, we may collect information such as:

• your name;
• email address;
• phone number;
• business or organisation name;
• your role within your organisation;
• account settings and preferences; and
• information you provide when contacting us.

Information stored in AudioOffice

AudioOffice allows customers to enter and manage information relating to their business, including information about:

• studio staff and collaborators;
• artists and other clients;
• projects, songs and sessions;
• audio files, mixes, masters and other uploads;
• contracts and signatures;
• invoices and payments;
• project communications and feedback; and
• other information entered into the Service by authorised users.

Some of this information may constitute personal information.

We refer to information uploaded to or created within AudioOffice by our customers as Customer Data.

Usage and technical information

When you use AudioOffice, we may automatically collect information including:

• IP address;
• browser and device information;
• login activity;
• pages and features used;
• error and diagnostic information;
• timestamps; and
• other technical information required to operate and secure the Service.

Billing information

Payments for AudioOffice subscriptions are processed by Paddle, which acts as our Merchant of Record.

Paddle may collect your billing address, payment details, tax information and other information required to process your purchase.

We do not normally receive or store your complete payment card details. Paddle handles payment information under its own privacy policy and terms.

We may receive information about your transaction from Paddle, such as your subscription status, product or plan, transaction identifiers, billing country and payment status.

Where a studio uses AudioOffice to store information relating to its artists, clients, collaborators, staff or other individuals, that business is responsible for determining what information it enters into AudioOffice and ensuring that it has the authority to collect and use that information.

We generally process Customer Data for the purpose of providing the AudioOffice service to that customer.

Customers are responsible for:

• complying with privacy and data protection laws applicable to their organisation;
• providing any required privacy notices to individuals;
• obtaining any required consents or other lawful basis for processing;
• ensuring information entered into AudioOffice is appropriate and accurate;
• controlling which users can access their account; and
• responding appropriately to privacy requests relating to information they control.

Where required and reasonably practicable, we will assist customers with privacy or data protection requests relating to Customer Data stored through our Service.

We may use personal information to:

• provide, operate and maintain AudioOffice;
• create and administer accounts;
• authenticate users and maintain security;
• provide customer support;
• process and administer subscriptions;
• communicate service-related information;
• improve the Service and develop new functionality;
• diagnose technical problems;
• prevent fraud, abuse and unauthorised access;
• comply with legal obligations;
• enforce our Terms of Service; and
• send product updates or marketing communications where permitted by law.

You may opt out of non-essential marketing communications at any time.

We do not sell personal information.

We may provide personal information to third parties where reasonably necessary to operate AudioOffice, including:

• cloud hosting and infrastructure providers;
• database and storage providers;
• authentication providers;
• email and communication services;
• analytics and error-monitoring providers;
• customer support systems;
• Paddle for billing and subscription administration;
• payment or financial-service providers connected by customers to AudioOffice; and
• professional advisers, regulators or authorities where required by law.

These providers may process information only to the extent necessary for the services they provide to us, subject to their contractual and legal obligations.

AudioOffice uses online infrastructure and service providers that may process or store information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we take reasonable steps to ensure that the information is protected in accordance with applicable privacy law.

The country in which information is processed may differ from the country in which you or your organisation is located.

Some personal information held within AudioOffice may be supplied to us by a AudioOffice customer rather than directly by the individual concerned.

For example, a recording studio may enter information about its artists, collaborators or clients into AudioOffice.

Where applicable, AudioOffice and its customers will each be responsible for complying with their respective obligations regarding indirect collection of personal information, including any applicable notification requirements.

We use reasonable technical and organisational safeguards designed to protect information against:

• loss;
• unauthorised access;
• misuse;
• alteration; and
• unauthorised disclosure.

No online system can be guaranteed to be completely secure. Customers should therefore use appropriate security practices, including strong passwords, appropriate access permissions and secure devices.

If we become aware of a privacy or security breach, we will investigate it and make any notifications required by applicable law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the Service, meeting legal and accounting obligations, resolving disputes and maintaining security.

Customer Data may be deleted following termination or expiry of an account, subject to reasonable backup retention periods and any legal requirements.

Studios should download any audio files and export any information they need before closing their account.

Depending on applicable law, individuals may have rights to request access to, or correction of, personal information held about them.

If your information was entered into AudioOffice by one of our customers, you should normally contact that organisation first.

You may also contact us at:

Privacy Officer
Apollo Music Ltd / AudioOffice
Email: jake@apollomusic.co.nz
Address: 14 Morepork Drive, Waikanae, New Zealand

We may need to verify your identity before processing a request.

Our website and Service may use cookies, local storage and similar technologies to:

• keep users signed in;
• remember preferences;
• maintain security;
• understand how the Service is used; and
• improve performance.

Where required by law, we will request consent before using non-essential cookies.

AudioOffice is a business software platform and is not intended to be independently used or purchased by children.

However, studios may work with young artists and may therefore store information relating to minors.

The customer entering that information is responsible for ensuring it has the authority to do so and for complying with applicable requirements relating to children's privacy.

AudioOffice may integrate with third-party products or services.

Those third parties operate independently from AudioOffice and may have their own privacy policies and terms. We are not responsible for the privacy practices of third parties except to the extent required by law.

We may update this Privacy Policy from time to time to reflect changes to AudioOffice, our business practices or applicable law.

The current version will be published on our website with its effective date.

Where a change materially affects how we handle personal information, we will take reasonable steps to notify affected customers.

Apollo Music Ltd trading as AudioOffice
14 Morepork Drive, Waikanae, New Zealand
Email: jake@apollomusic.co.nz